CAN THE SAME ROBO BE USED FOR BOTH DOMESTIC AND INTERNATIONAL SHIPPING?

Yes! The same device can be used for both domestic and international shipments. Just enable the feature from the self-service application portal 24 hours in advance and your device will be ready for international movement.

HOW LONG DOES THE ROBO BATTERY LAST?

In a single charge, ROBO battery lasts for about 3 weeks on the dynamic usage behavior. You will receive notification when the charge goes down. However, it is suggested, full charging before beginning any long-haul journey.

HOW LONG DOES IT TAKE TO CHARGE THE ROBO?

ROBO takes 4-5 hours to charge to full capacity with the charging accessories provided with the ROBO. It is recommended to fully charge once the battery is near 20%.

DOES THE ROBO WORKS INSIDE THE CARGO CONTAINER?

Yes

HOW DOES ROBO WORKS ON AIRPLANES AND SHIPS?

ROBO is designed to comply with International Airlines norms and is equipped to handle outage loss. No matter where your assets are, they will be monitored.

DOES ROBO REQUIRES ANY INSTALLATION?

No, just add ROBO through the self-service portal.

DO YOU RENT THE DEVICE PER SHIPMENT?

Not at this moment. Let us know ( http://halrobotics.net/contact ) your exact requirement and we will get in touch with you.

IS THERE AN OPTION TO EXTEND THE WARRANTY AND DO WE PROVIDE AMC?

Warranty can be extended from the self-service portal before the expiry of existing warranty.

WHAT WARRANTY DO YOU PROVIDE?

Repair followed by replacement. For more details visit

http://halrobotics.net/sales-replacement/

WHY ROBOTRACK?

RoboTrack is a game changing experience designed around bringing visibility of your assets. With RoboTrack, you are always informed about happening and not happening of an important event proactively.

HOW ABOUT THE TRIAL PERIOD?

The trial period is for 2 weeks for up to 2 devices. Let us know your use case and we will ship you trial devices. You can let us know your requirement on the following link http://halrobotics.net/contact

HOW CAN WE BUY THE SOLUTION?

Please connect with us at http://halrobotics.net/contact

WHY DO I NEED MONTHLY SUBSCRIPTION? WHAT IS INCLUDED IN MONTHLY SUBSCRIPTION?

Yes, there is monthly/annual subscription fee is for the application usage. You get unlimited access to view the assets and unlimited email alerts. Features like advance planning tool, SMS alerts, International roaming etc. is to be subscribed in addition.

WHAT IS ELECTRONIC GEOFENCING? HOW CAN I SET MY FENCING POINTS?

A geo-fence is a virtual perimeter for a real-world geographic area. A geo-fence could be a radius around point location or a polygon area. In the application, you get an option of creating an electronic virtual fence in the desired area on a map.

HOW LONG DOES THE DATA REMAIN STORED IN THE SYSTEM?

The data is stored in our servers forever. By default, we provide you the data of up to 6 months. However, if you need data from further back it will be provided to you on-demand at additional cost of USD 1 per MB.

CAN THE REPORTING FREQUENCY BE ADJUSTED DURING A LIVE SHIPMENT?

You don’t need to, the device will automatically figure out its mode of operation based on the mode of transport, its existing environment and usage behavior.

HOW MANY USERS CAN THIS VISIBILITY BE EXTENDED TO?

Visibility and Alerts can be extended to unlimited number of users within your organization.

HOW CAN I EXTEND VISIBILITY OUTSIDE THE ORGANIZATION SAFELY?

Up to 10 users outside your organization. The information will be shared in a secured manner using multiple security layer through the master controller’s dashboard.

WHAT SHOULD I DO IN CASE OF LOSS OF SIGNAL?

Nothing needs to be done by you unless it’s a situation of device lockout. For soft reset, use the software and for hard reset, press the “RESET” button and things will fall in line. ROBO is equipped to handle data in case of loss of signal.

DO YOU ALSO EXTEND YOUR SOFTWARE SOLUTION WITHOUT THE DEVICES?

No, currently we don’t integrate other hardwares on our platform. But stay tuned to see some exciting changes with this feature soon.

HOW DOES THE REVERSE PICK-UP MECHANISM WORK? HOW MANY REVERSE PICK-UPS ARE AVAILABLE IN A MONTH?

It’s simple! Just drop the device at the completion of shipment with the nearest courier center of our authorized courier companies.  Next E-mail the AWB number, we will settle the bills with courier agency directly.

2 reverse pick-ups per device per month will be available, for additional pickups visit pricing section in https://halrobotics.net/robotrack

DO YOU ALSO EXTEND YOUR SOFTWARE SOLUTION / API WITHOUT THE DEVICES?

Yes. Please get in touch with us with your requirements. We will do the feasibility study and evaluate if the volumes justify the business.

WHAT IS THE RESOLUTION TIME IN CASE OF ANY ISSUE IN THE DEVICE OR NO DATA?

Immediate and then whatever time it takes to fix the issue on high priority.

HOW ACCURATE ARE THE POINTS?

There are different levels of tolerance on accuracy and device is programmed to automatically decide tolerance.

CAN WE VIEW THE SAME THROUGH MOBILE OR NOT?

Mobile app should be ready November 2017.

WHEN DOES THE USAGE/BILLING PERIOD START AND END?

Billing starts the next date from day of delivery and ends on the date when device without damage has been shipped back to us (determined by the Airway Bill Number (AWB) of the courier). The billing is on monthly basis. However, your individual contract will hold over any other terms on the billing cycle.

HOW OFTEN DO YOU RAISE YOUR INVOICES?

Invoices are raised in advance as per the billing cycle chosen by you. Additional services (if any) are billed in the next billing cycle. We have an annual discounting package as well. Please visit pricing section in https://halrobotics.net/robotrack for further details.

CAN I RENT YOUR DEVICE OR ONLY PURCHASE THEM?

The devices can also be leased. For further information please contact our business team at care@halrobotics.net or visit pricing section in https://halrobotics.net/robotrack for further details.

WHAT HAPPENS IN CASE OF DAMAGE/LOSS OF DEVICE?

In case of damage/loss, repair charges (as applicable) or full retail fee of the device/accessories will be charged as per the agreed contract.

DO YOU ALSO HAVE PER-SHIPMENT RENTAL PRICING ALSO?

Not at this moment. However, we would be keen to understand your use case and would be happy to customize a solution depending upon the business feasibility.

DO I NEED TO SIGN A CONTRACT?

While singing up for the application you agree to the terms of usage. However, you can visit the Terms of usage at http://halrobotics.net/privacy-terms/

DO YOU OFFER AN SLA?

We assure an uptime over 99%. However, at many places the services would depend on coverage provided by telecom partners which is beyond our control.

WHAT TYPE OF CUSTOMER SUPPORT IS AVAILABLE?

8×5 customer support is available at (+91) 981 035 0101 and support team is available for 12×7 at care@halrobotics.net